Meet the Ladies Always Ready to Help

 All of the ladies of LDW are here to bring to life all the dreams you dare not tell another soul. But two of them provide the extra service that ensures you reach the Enchantrix that best suits your unique desires. I am speaking of the amazing ladies who run our Live Help desk, Cassidy and Molly.

“We definitely do not talk explicitly or get naughty when on Help Desk duty. Playtime is for sessions. ;)” ~Molly

“Live Help is our online customer support desk,” says Molly. “We answer any and all questions related to using our sites and services, billing, and customer service inquiries.”

Unlike many companies that outsource customer service to third party providers and automated systems, Molly and Cassidy are real women and cherished members of the LDW family who have all the answers (Molly says, “If we don’t have an answer to a question we’ll get one!”). Believe it or not, I have personally dropped in to Live Help before to ask questions, or just share a laugh with these amazing ladies.

Anyone who has spoken or chatted with them knows how much they both like to help. It’s easy to think of Molly and Cassidy as the same person – “Mollidy” as we affectionately call them. In reality, they are great friends and have a lot in common, but “Cassidy is the queen of vampires and werewolves, while I’m a Big Foot and alien devotee,” says Molly, “She needs coffee like I need tea. 🙂 We really do have a lot in common and express ourselves in similar ways, but we’re definitely unique and have our own peculiarities. For some reason it’s easier to list the things we have in common than the things we don’t.”

Cassidy has a different take on her counterpart (I told you they aren’t identical): “I think Molly is the smart one.

“We aren’t super serious knitting group ladies, but we are smart and do know the answers, so they should never be afraid to come to us with ANY question. We won’t be shocked and we will help.” ~Cassidy

She’s also nicer. Everyone loves Molly, including me and they should. We’re very similar in lots of ways, but that’s what makes us friends; not the same person. LOL.”

Like all ladies, Cassidy and Molly have their secrets. Despite what many think, they both take calls. If you decide to try a call with either, be aware that they just might not be so nice. They are still Mistresses, after all.

Molly is not all work and no play as Cassidy attests: “Molly has a giant bunny and she loves the star of ‘Angel’, David Boreanaz.”

In the end, the most important things to remember are the words of Cassidy:

“Remember this is fun, we like to have fun and we love to help.  We aren’t super serious knitting group ladies, but we are smart and do know the answers, so they should never be afraid to come to us with ANY question. We won’t be shocked and we will help.”

Don’t forget to crank up the audio with this post and listen to me tell you a few more things about the Live Help girls, including some of their most unusual questions!

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